Business reputations are like friendships: they don’t happen overnight.So often, friendships are instrumental to building a business reputation and social media marketing (SMM) is one of the best ways to build a respectable business repu-tation and a loyal following of satisfied customers. Think of SMM as a relaxed form of advertising, conducted in informal settings – just the kind of setting where friend-ships grow.
Your business reputation may be rock solid in the real world, where customers come to your physical address to do business. Once through your door, they’ll surely want to buy but they might engage you in casual conversation, too. They’ll often mention the weather, ask about the grandkids, want to know how the family’s doing, or where you went on vacation. It’s this on-going personal conversation that distinguishes your business from a less friendly competitor. People want to spend their money where they are valued as individuals, not just part of the bottom line.
Your company’s admirable reputation probably received great benefit over time from word of mouth advertising, where one happy customer tells the next about how wonder-ful your product or service. They might even mention how welcome they feel coming to your store, that it’s more like a friendly visit than just another impersonal shopping experience. That happens on the internet, too. We call it social media marketing.
It takes time to build relationships on the internet just as it does in person. For this reason, the most effective internet marketing campaigns put social media marketing services to best use on an extended basis and with consistent strategies.